Many of us who started experimenting with this interface and tried to place various values for Base URL, came to a dead end where Magento breaks. Usually, we get Internal Server Error 500 with each page load. The problem lies in the fact that we can no longer open the Magento administration to correct the error. What needs to be done in such a scenario?
One of our clients wrote me a message today:
I have put www.mydomain.com in a bad spot. I changed the base URL to {{base_URL}} and now im getting a 500 server error on both the front end and the admin panel. I have looked through the database and cannot find the right field to change this value back. Can you point me in the right direction?
The client went to System> Configuration> Web> Unsecure and placed an invalid value for Base URL field. Beware of this field. Unfortunately, Magento just updates it without any pre-warnings, but change of this specific value can cause Magento to crash.
Usually, we get an error that looks like this:
Internal Server Error
The server encountered an internal error or misconfiguration and was unable to complete your request.
Please contact the server administrator, webmaster@mysite.com and inform them of the time the error occurred, and anything you might have done that may have caused the error.
More information about this error may be available in the server error log.
Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request.
The client was on right path to find a solution. We need to open MySQL (usually via php MyAdmin) and find core_config_data table. Once there, manually update 2 rows:
- config_id:3 web/unsecure/base_url => http://www.mydomain.com/
- config_id:4 web/secure/base_url => https://www.mydomain.com/
Everything should work now. Hope this will help someone.
Great thanx, I just messed it up with setting the base url for another frontstore… I thought…
Thanks for this… i was having same problem….
it works on my site,thanks again!
How about when everything is working fine in the front end but when you try to access the back end or admin panel, you get this error sometimes and need to keep pressing F5 or refreshing the page to takr it away?
I have read about the right with the files and I have tired everything and I still get the error 500 sometimes when I try to access the admin panel.
Thanks
I have the identical same problem as Raul there
Hi Dan,
Would you like to share contacts and the one who get this bug first will tell the other?
diazwatson@rewstudio.com
Hi Raul… sent you a response via the email you posted on here.
I’m having the same issue, Front end works back end is down 500 error. If you guys know the fix please email me jkeller@gonecoastaldesign.com I would be so thankful.
Currently I still have no fix. From what I read over the past several weeks as I off and on still look for a fix, seems to be a webhosting server memory problem when using 1and1 webhosting.
Yikes, Still dealing without being able to get into admin after a few weeks? I may go the hard road and reinstall or go to an old reliable commerce product. Scary news when I can’t get to the sales I have pending in my cart =( Let me know if you hear anything!
Actually yesterday I was reading an article somewhere about the configuration of the php5.ini file.
There is where you specify the memory limit for magento.
I will play a bit with it and let you know guys what comes up
John: Re-install will not help. I’ve installed this software on two seperate domains with two seperate hosting accounts (both 1and1) and the problem persists. I am curious to see what Raul finds with changing the memory settings in what I believe to be the .htaccess file. I’ve done that in the past initially but had no success either.
Hi everyone, sorry I been bit busy these days and that way I could have a look to the Internal server error Issue. I will do as soon as I finish updating one of my sites.
Although this is not the correct post, if someone is having trouble importing many configurable products, the solution (what worked for me) is create an advance import profile.
Going back to the Internal Server Error, I am still having this problem but fortunately at the end works by pressing F5 many times
Pressing ‘F5′ has been the band-aid fix for the time being 3x (usually). Can I ask what web hosting people are using on here that are experiencing this internal server error problem?
HeartInternet.co.uk
I had edited an item in System> Configuration> Web> as I was in the process of adding a new store to my existing installation and wanted to select a diferent cms page, and got the Server Error. I fixed it by doing a server restore on GoDaddy. Now any time I edit anything within System> Configuration> Web> or Design I get the Server Error. When I click save does anyone know which files are being corrupted?
I think this is more related to the php5.ini file and the .htaccess file rather than a file being corrupted.
If you look at the posts you will notice all of us have this problem, even in a fresh installation.
Why I say this is a php5.ini and .htaccess problems is because looking at the servers logs I see that every time the 500 error comes up, something like “php script run out of memory….” appears in it.
that is all I can say by now
Hope it helps
Just to inform one of my store is showing the 500 error permanently when trying to login in the control panel.
it is enough to type http://www.domainname.com/admin to get the 500 error screen.
What I did before….. nothing to be honest.
Looking at the server logs I can see this error
Premature end of script headers: index.php, referer: http://www.mysite.com/admin
I will post any change regarding this issue as soon get it
Anyone find out any more regarding this issue? I’ve scoured the forums and internet looking for a fix. I, too, get the 500 error when trying to log in to the admin panel. Hitting refresh 3 or 4 times will correct it. Everything else that I’ve found with this problem has been referring to file permissions, but I’ve got all the correct permissions on files and folders. This one seems odd b/c of the refresh issue. I’m hosting with 1and1 Host on a Business Package.
I’ve upped my memory_limit to 256M and confirmed using the phpinfo() function. If anyone has found a solution, I would really appreciate you sharing, and I will be sure to do the same. Thanks.
Hi, I guess the only way to go further is by installing a dedicated server as there are some changes we are not allow to make in a shared hosting.
Take a look at
http://www.magentocommerce.com/blog/comments/understanding-magento-scalability-and-performance-1/
Any movement on this issue? I am too getting a error 500 and refresh fixes it… I have checked the permissions and arched the memory.
Cheers,
Simon
Indeed, I made some progress with this.
It works much better after adding this bit to the end of my .htaccess file
RLimitMem 128000000 128000000
I guess it forces the server to use that amount of memory.
In the other hand I get this error in the server errors log:
[Mon Oct 04 04:27:32 2010] [error] Must be uid 0 to raise maximum RLimitMEM
Hope it helpes
I had the same problem and I used Raul’s solution and set PHP’s memory limit to 128M. Then I deleted everything in /var/cache and /var/sessions and it seems everything is running normal again. I’m pretty sure it’s gonna fail again at some point but for now it’s working.
Hi Phil.
I can say since I did that, the site is working great (almost one month ago). I am not sure what my hosting provider thinks about it (to use that size memory in a shared server) but until I get the first complain…..
Same problem. 500 error out of the blue when the site was loading slowly and I was trying to do some updates – both public and admin went offline.
Just deleted everything in var/cache and var/sessions and it worked again. So far I really like Magento but that’s pretty sucky – they gotta fix that. Also they need to ensure that products are auto-entered as ‘stock available’ with at least a qty of 1 so that they appear, and get a better process for having featured stocks on the front page.
But apart from that it seems pretty great.
I’m having a somewhat similar problem. I have searched a long long time and now I’m hoping somebody here can help me out. Since last week I have been getting the 500 error page when tryin to add a product to the cart. It doesn’t matter from which location I try to enter the cart-page. It does however gets added to the cart, it’s just that the cart-page won’t show (www.mydomain.com/checkout/cart/)
Everything else seems to work on both front- and backend. Does anybody have a solution to this?
I am getting the same error for front end only back end(Admin) is working absolutely fine.
Please help me!!!!