ERP (Enterprise Resource Planning) presents the “backbone” of your business and powerful software system designed to integrate and unify the main functional areas of your organization. The benefits of ERP and eCommerce integration are immense when the process is done the right way. What should companies keep in mind when planning the integration of two key systems in their business operations – ERP and eCommerce platform?
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Traditional buyer journey was quite predictable. It used to have clear cuts which most customers followed – you could actually draw a linear line in between their needs and final conversions. From awareness stage, to consideration and final decision all they needed was information.
The rise of the internet completely transformed entire buyer journey, creating research driven individuals who have a completely non-linear and unpredictable path to you. Suddenly the fact that there are no information about your business or that your products can’t be ordered online makes much difference for a massive part of buyers – online shoppers. After everything we learned about how people interact with internet before finally making that buying decision, it’s almost business suicide for any retailer not to sell online.
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The next wave of consumers from which none has ever known a world without internet or mobile phones has come of age. Here’s how to reach them.
Meet the Generation Z, also referred to as Gen Z, iGen, Centennials and possibly several other names. Oldest members of this generation were born in 1999. By the 2020 they will be the largest group of consumers worldwide, making up 2.6 billion people globally. Gen Z’s spending power is projected to be $44 billion. It is becoming crucial to reveal habits and attitudes of your future customers – without understanding them, you are losing potential future revenue.
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