Sometimes we need to change some configuration preferences. Some things we can do from administration and some we can’t change by default. We speak about those challenging ones.
Extending “Contact us” functionality in Magento
One of the most important aspects of any business is customer support. It is important to enable your customers to easily reach to you if they need to contact you.
Out of the box Magento offers nice form on “Contact us” page where customers can enter their info and submit support request without opening their email client and searching for your customer service email.
However, sometimes that’s not enough. Depending of your business type and size, you may want to split your customer support into departments to improve your efficiency of solving support requests.
Luckily, it’s not complicated so let’s start!
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